Privacy Policy

Who we are

The Beauty Estate is a beauty and skin clinic located in Mosman, Sydney, Australia. We offer a range of treatments including skin facials, laser hair removal, eyelash extensions, lash lifts, microblading, injectables, body sculpting and more.

What information we collect

We collect personal information that is necessary to provide our services, process bookings and communicate with you. This may include:

• Your name, email address and phone number
• Booking and appointment details
• Payment information (processed securely through third party providers — we do not store card details)
• Information you provide when purchasing products through our online store
• Health information relevant to your treatments, such as skin type, medical conditions or allergies
• Communications you send us via email, phone or social media
• Your preferences, feedback and survey responses
• Technical data collected automatically when you visit our website, including IP address, browser type and pages visited

We only collect information that is reasonably necessary for our functions and activities.

How we collect your information

We collect personal information in the following ways:

• Directly from you when you make a booking, purchase a product, subscribe to our newsletter or contact us
• Through our website via cookies and analytics tools
• Through our booking system (Acuity Scheduling)
• Through our e-commerce platform (Shopify)
• Through social media platforms when you interact with our accounts
• From third parties such as payment processors and analytics providers

How we use your information

We use your personal information to:

• Process and manage your bookings and appointments
• Process payments and orders through our online store
• Communicate with you about your appointments, products and services
• Send you promotional offers and newsletters where you have opted in
• Improve our website, services and customer experience
• Respond to your enquiries and feedback
• Comply with our legal obligations
• Conduct internal reporting and business analysis

We will not use your personal information for any purpose unrelated to why it was collected without first obtaining your consent.

Marketing communications

If you have subscribed to our newsletter or opted in to receive marketing communications, we may send you updates about our services, promotions and news. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@thebeautyestate.com.au.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Sharing your information

We may share your personal information with third parties in the following circumstances:

• Service providers who assist us in operating our business, including Acuity Scheduling, Shopify, payment processors and email marketing platforms
• Where required by law, such as in response to a court order or regulatory requirement
• Where you have given your consent
• In connection with a business sale or merger

Some of our third party service providers may be located overseas, including in the United States. By using our website and services, you consent to your information being transferred to and processed in countries outside of Australia.

Cookies and website analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. We use cookies for:

• Essential website functionality
• Analytics to understand how visitors interact with our website
• Marketing purposes to deliver relevant advertising on platforms such as Meta (Facebook and Instagram)

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. These steps include secure encrypted website connections (SSL/HTTPS), password protected systems and limiting access to staff who require it.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When no longer required, we will securely delete or de-identify it.

Your rights and accessing your information

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us at hello@thebeautyestate.com.au. We will respond within 30 days and may need to verify your identity before processing your request.

Health information

Some treatments require us to collect health information such as skin conditions, allergies, medications or medical history. This is considered sensitive information under Australian privacy law.

We collect this only with your consent and only where directly relevant to your treatment. It will not be shared with third parties without your consent, except where required by law.

Links to third party websites

Our website may contain links to third party websites including our social media profiles, booking platforms and payment processors. These websites have their own privacy policies which we are not responsible for. We encourage you to read the privacy policies of any third party websites you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Complaints

If you believe we have not handled your personal information appropriately, please contact us first:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Contact us

If you have any questions about this Privacy Policy, please get in touch: